Shipping & Delivery
Order processing
To ensure every Lumidae product meets our quality standards, all orders are processed within 1 to 3 business days. Once your order has been carefully prepared, it will be dispatched from our sanctuary to yours.
You will receive a confirmation email with all relevant details as soon as your order is on its way.
Shipping times
Delivery times vary by region. Most Lumidae orders arrive within 5 to 12 business days following dispatch.
We partner with reliable couriers to ensure your path to better rest is as smooth as possible, though occasional delays may occur during peak seasons.
Tracking your order
Complete transparency is part of the Lumidae experience. Once shipped, you will receive a tracking number via email to follow your package's journey.
If your tracking details haven't arrived within 4 business days of your order, please check your spam folder or reach out to our team.
International delivery
We share the gift of rest globally. Shipping costs and delivery estimates for international orders are calculated at checkout based on your specific location.
Please note that any local customs fees or import duties are the responsibility of the recipient.
Questions regarding your delivery? Visit our contact page and the Lumidae support team will be happy to assist you.