Frequently Asked Questions
Everything you need to know about the Lumidae experience.
1. What is Lumidae?
Lumidae is a sanctuary-focused brand dedicated to restorative sleep and nervous system regulation through premium, science-backed comfort essentials.
2. How do your products work?
Our products utilize deep pressure touch and sensory-friendly materials to help lower cortisol and promote natural melatonin production, helping you switch off effortlessly.
3. Who are Lumidae products for?
Lumidae is designed for anyone dealing with stress, overstimulation, or sleep difficulties who seeks a high-quality, elegant solution for better rest.
4. Are your products backed by research?
Yes. We integrate principles of occupational therapy and sleep science, focusing on materials and weights that are proven to support the body's natural relaxation response.
5. How long does shipping take?
Most Lumidae orders are processed quickly and arrive within 5 to 12 business days depending on your global location.
6. Do you ship internationally?
Yes, we offer worldwide shipping. Available options and rates are calculated at checkout.
7. Can I track my order?
Absolutely. You will receive a confirmation email with a tracking number as soon as your order departs our warehouse.
8. What is your return policy?
We offer a 30-day risk-free trial. If Lumidae hasn't improved your rest within 30 days, contact us for a return.
9. How do I contact support?
Our support team is available via our contact page. We aim to respond to all restful inquiries within 24 hours.
10. Are your products safe to use?
Yes. All materials are non-toxic and designed with safety in mind. Please refer to the specific weight guidelines for our weighted products.